Refund Policy
Refund eligibility depends on project scope, milestones, and the terms agreed during the initial engagement.
Before work begins
- If you cancel before design or development starts, your payment is refundable minus any transaction fees already incurred.
After work begins
- Once a milestone is in progress, refunds are assessed against the work already completed and delivered.
- Any remaining unused portion of the payment can be refunded or credited to a future project.
Non-refundable items
- Third-party costs already paid on your behalf, such as domains, hosting, licences, and paid media budgets.
- Completed and delivered milestones that were approved by you.
How to request a refund
- Send your order reference and the reason for the request by email or WhatsApp.
- We review the request and respond with an assessment, normally within three business days.
- Approved refunds are returned through the original payment method where possible.
Contact support
Email ArivexSaaSINC@gmail.com or message us on WhatsApp at 0343 561 9527.
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